Invaluable’s internal projects followed a traditional waterfall approach to developing new software that was ultimately inefficient, unpredictable and often resulted in time and cost overruns. In addition, this approach did not yield the flexibility needed for the company’s growth strategy, and made it difficult to quickly pursue new directions as opportunities arose. Invaluable asked HS2 to assess its entire organization and provide recommendations for improvements.
Using our years of experience with the client as well as a deep-dive discussions over the course of several days, HS2 provided recommendations that targeted these key objectives: increasing team velocity, reducing business risk, improving product quality, increasing predictability of delivery timelines, and improving the extended team’s cohesion and satisfaction. Our response included architecture, infrastructure and organization recommendations, but the most significant area of impact involved process.
Based on our extensive experience, HS2 recommended that Invaluable embrace the Agile methodology to yield higher visibility, flexibility and predictability in its process. We mentored both the Engineering and Product teams in Agile and Scrum processes and then identified a new project to pilot the process. We formed a team that consisted of both Invaluable and HS2 members at all levels of the project—development, QA and leadership—because we feel the best way to learn a new process is by going through it with an experienced team. After seeing the success of this team, Invaluable began implementing this process across all of its workstreams.
The combined HS2/Invaluable pilot team delivered numerous incremental releases that led to high customer satisfaction among Invaluable’s clients. The team was awarded Invaluable’s “True Grit” award for its hard work and strong, united effort. The entire organization is now Agile, yielding greater collaboration among Design, Product and Engineering, greater satisfaction among team members, and high-quality delivery of new features.
Invaluable is the world’s leading online marketplace for fine art, antiques and collectibles. Working with more than 4,000 of the world’s premier auction houses, dealers and galleries, Invaluable helps buyers from 200 countries connect with the things they love. Hundreds of thousands of rare and unique collectibles with a wide range of values are offered each month through Invaluable’s marketplace.
With best-in-class online bidding technology, along with a fixed-price retail platform, Invaluable provides sellers with e-commerce and marketing solutions, as well as auction management software. Recently called “one of the fastest growing e-commerce sites in the art world” by Blouin ArtInfo, Invaluable has also been recognized by Deloitte’s 2015 Technology Fast 500™ and the 2015 EY Entrepreneur Of The Year® program.
Invaluable initially engaged HS2 in 2012 as a long-term strategic partner. HS2 has provided expertise on many technical and marketing fronts to help Invaluable improve the site experience, increase transactional revenue and grow its customer base.
There is no other firm that I would trust more to update our architecture, while also helping launch new initiatives to improve the site experience and fast-track transactional revenue."